We maintain proper licensing and insurance coverage. Some venues require a certificate of insurance that names your specific event, township, city, rental hall, or other location. Please provide at least one week's notice for certificate requests. We cannot be held responsible for any errors in grammar or wording, so please verify all details are correct before submitting your request. Send your certificate request via email to timeforfunjumper@gmail.com with all necessary information.

We thoroughly clean and inspect all inflatables before each rental. Every piece of equipment, including inflatables, concessions, and decor, is checked to ensure it's clean and operating correctly. Customers are responsible for any damages that occur during their rental period. Candy, gum, silly string, food, and other objects that could damage or soil the equipment are not permitted. If you have pets, the setup area must be clean and free of debris. A $100 cleaning fee will be charged if equipment is not maintained in clean condition. If equipment is damaged beyond repair, you'll be charged the full replacement cost.

If you need to cancel or postpone due to weather conditions or unforeseen circumstances, you may reschedule without penalty, provided you cancel at least 24 hours before your event. Same-day cancellations will incur charges. When rescheduling, availability isn't guaranteed and we may not have the same items available, though we'll make every effort to meet your needs. If you choose not to reschedule, any deposit paid will be converted to store credit valid for one year from the original event date. No refunds are issued. We also reserve the right to cancel due to unsafe weather conditions without penalty to you.

Setup typically requires one to two hours. Please inform our staff during booking if there are stairs, elevators, ramps, or other access considerations. We need to know about loading and unloading areas, elevator dimensions if applicable, and parking availability in busy areas. Your event start time must allow for adequate setup time before guests arrive. It's your responsibility to provide this information. Upon arrival, show our delivery team where you'd like the rentals installed. Once equipment is set up, it cannot be moved. If you have safety concerns about the placement, contact us immediately. We're not responsible for injuries resulting from customers attempting to move or alter the setup.

Generators are not included with inflatables or other equipment requiring power. Most park events will require a generator rental. Ask our staff about generator options when booking. Standard electrical outlets must be within 50 feet of the setup location. Let us know if extension cords are needed. Each generator can power up to two units. If you provide your own generator and it malfunctions, we cannot be held responsible if the equipment cannot be operated. Please ensure your generator is in proper working condition before your event.

Our concession equipment is designed to be user-friendly. If you're uncertain about operation, please ask for instructions. Our delivery team will provide guidance on proper use during setup. A fee will be charged for any concession equipment returned with damage.

We understand how important your event is and want to ensure everything runs smoothly. Special services are available, including event attendants or staff to assist with moving items during your event. Let us know your needs and we'll work to accommodate them. Additional fees may apply for these services. Contact us directly for more details and pricing.